I. Description of the Agency
CaLaBaRZon is considered the country's prime region being the most populated, and with the biggest land area as of 2018, the region has a total of 14,659,354 inhabitants and land area of 1,287.55 sq./kms with a population density of 870 people per sq km.
CaLaBaRZon is compposed of five provinces namely, CAvite, LAguna, BAtangas, Rizal, and QueZON. It has 19 cities, 123 municipalities and 4,011 barangays.
For its health facilities; the region has a total of 217 Rural Health Units, 2681 Barangay Health Stations, 239 hospitals of which 61 are government and 178 are privately-managed.
Center for Health Development - CaLaBaRZon (CHD 4A) is the Regional Field Office of the Department of Health tasked for the following functions: Polic Development Technical Assistance, Advocacy, Regulations, Licensing, Monitoring Evaluation.
At the provincial level, these functions are being carried out by the Provincial DOH Offices of CaLaBaRZon headed by the Provincial Head Team Leaders being assisted by the Development Management Officers (DMO's) within their assigned 3 to 4 municipalities and cities.
II. Vision
Health within Reach with Health Champions for a Productive CaLaBaRZon.
III. Mission
Department of Health Regional Office CaLaBaRZon shall lead in Ensuring Quality Health for the Communities of Region IV-A particularly the Vulnerable Group By Empowering all Stakeholders for Health.
IV. Service Pledge
We, the officials and employees of the Center for Health Development 4A (CaLaBaRZon ) pledge and commit to deliver quality public services as promised in the Citizen’s Charter. Specifically, we will:
- Serve with Integrity.
- Be prompt and timely.
- Display procedures, fees and charges.
- Provide adequate and accurate information.
- Be considerate in applying rules.
- Provide feedback mechanism.
- Be polite and courteous.
- Demonstrate sensitivity and appropriate behavior and professionalism.
- Wear proper uniform and identification.
- Be available during office hours.
- Respond to complaints.
- Provide comfortable waiting area.
- Treat everyone equally.
V. Services Applied For
External
- RLED
Issuance of Certificate of AccrediatationIssuance of Certificate of NeedIssuance of Initial License to Operate - Certificate of AccreditationIssuance of Permit to ConstructRemote Collection Permit for Clinical LaboratoriesRenewal of License to OperateRenewal of Registration of Licensed Embalmers and Licensed Massage TherapistValidation of Drug Test Kits - MSDHandling of ComplaintsIssuance of Personnel Related DocumentsProcessing of ClaimsReceipt of Payment Issuance of Official ReceiptRelease of Approved Requested Logistics (other than routinely augmented logistics)Release of Payments - ChecksRelease of Payments LDDAP (External)Rendition of Legal Opinion or Answer to Queries
- LHSDAvailment of Drug Dependency ExaminationInitial and Operational Clearance for Cemetery - Memorial ParkIssuance of Environmental Sanitation Clearance (ESC)Issuance of Operating Permit for Refuse - Solid Waste CollectionProvision of Medical AssistanceResearch Proposal for FundingResponse to Technical Assistance and Support Services to Stakeholders and PartnersTB Culture Testing for Baseline and Follow-up Specimens
Internal
- MSDIssuance of Clearance to conduct LDIPayment of Petty CashProvision of Dormitory ServicesProvision of Transport ServiceRelease of Payments LDDAP (Internal)
VI. Contact Information of the office
VII. Procedure for filing complaints
Health Facility Complaints
Steps in Filing a Complaint
VIII. Other Information
Payment of Health Facilities - Non Hospital Based
Payment of Health Facilities - Non DOH Retained
Payment of Health Facilities - Dental Laboratory
Payment of Health Facilities - Drug Testing Laboratory
